30-Day Return Window
We accept returns within 30 days of delivery for physical products in original condition. Items must be unworn and include all packaging. Start a return from your account dashboard or contact us directly.
How to Initiate a Return
- Log into your account and select the order.
- Click “Request Return” and choose your reason.
- Receive a prepaid return label (US orders only).
- Ship the item back.
- Refund processed within 3-5 business days of receipt.
Refund Method
Refunds are issued to the original payment method. Processing time depends on your bank (typically 3-7 business days). Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Need a different size or element? We offer free exchanges within 30 days. Contact us with your order number and the item you want to exchange for. We will ship the new item once we receive the original.
Subscription Cancellation
Cancel your seasonal box subscription anytime from your account. If you cancel after a box has been processed and shipped, that box is yours to keep. No partial refunds for already-shipped boxes.
Digital Products
Due to the nature of digital products (courses, app access), we do not offer refunds once the content has been accessed. If you experience technical issues, contact us and we will resolve them or provide a refund at our discretion.